CORE COMPETENCY – QUALITY MANAGEMENT
Izar Associates provides a full spectrum of Quality Management services, to diagnose non-conformities and assist with practical solutions, providing a path toward controlling and monitoring operations. Our services include:
- Requirements Management and Confirmation
- Internal process and quality system audits/assessments
- Risk Management
- Document control
- SOP development
- Process improvement
- Tiger Teams for Corrective Actions
- Engineering Change Control
- Establish and manage a Program Quality Office
- QC and QA Program Design, Implementation and Management
PAST PERFORMANCE
IZAR supports several of its Federal contracts on quality management. IZAR ensures that the customer’s Program Management Team is in compliance with Government quality and security policies and procedures. Key Deliverables for this engagement are Annual Program Assessment, Quality Assurance Program Procedures, Quality Assurance Audits and Surveillance Reports, Customer Surveys, Training Records and web accessible portal and libraries.
- Ensure compliance with ISO 20000:2005 and Program Contractual requirements, produce processes and procedures per ITIL V2 best practices that support service levels and maintain IT Service Management activities.
- Guide the disposition of contract deviations and/or ISO 20000:2005 non-compliances that cannot be resolved at the Program level.
- Supervise and train quality personnel during the corrective action and root cause analysis process and ensure preventive action is taken and documented in SharePoint/Infopath software.
- Verify that all services are delivered as scheduled in the plans and in accordance with the procedures detailed in the Configuration Management Plan, the Project Documents and Quality Records Work Instruction per ISO 20000:2005.
- Evaluate the IT Service Management/Quality Assurance (QA) process for compliance with the Quality Assurance Plan per ISO 20000:2005 and ITIL Best Practices.
- Through formal training and/or team meetings, ensure ISO 20000:2005 and ITIL Best Practices procedures are understood and used. Report on training status and identify training