NETWORK TECHNICIAN

Network Technician

Locations: Southlake TX, Warren, NJ, Bedminster NJ, Basking Ridge, NJ

Required to understand architecture of wireless voice/data networks
Troubleshoot/resolve service impairments in roaming, transport services, network hardware & software faults, translations, and voice/data network elements.
Correlating customer complaints with network element performance to resolve service impacting conditions
Driving troubles to resolution by engaging internal and external resources
Providing accurate and timely documentation of actions.
Identify efficiencies to reduce cycle time in resolving customer troubles
Interfacing with vendors to ensure that defects in software or hardware are corrected at the point of manufacture
Training and development of Jr. technicians
Act as project lead for NRB in testing/support of new products.
Work with little/no supervision

Requirements:

Min Associates degree
Min 1-2 yr*s exp in wireless voice/data networks required.
Knowledge of data network elements and protocols including: TCP/IP, MPLS, OSI, Frame relay, ATM, X.25, RIP, OSPF, BGP, ISDN, SS7, other LAN/WAN protocols.
Reporting, access and troubleshooting tools (Remedy trouble ticketing, Xpercom, Agilent and SANE).
Lucent, Nortel, Compaq HLRs, and Motorola databases.
Proficiency in analyzing and interpreting complex voice/data platform messages.
Knowledge of call and digit-by-digit routing translations and dialing plans.
Troubleshooting skills required to analyze complex call processing routing issues.
Communications/interpersonal skills.
Ability to gather and analyze info. PC skills and software knowledge including: Windows, Word/Excel required.
UNIX, Tipdunix, and apxrcv a +.
Ability to handle multiple priorities simultaneously.
Ability to follow established guidelines.
Organizational skills. Ability to work in a high-pressure, changing environment.
Ability to work flexible hrs including evenings, nights and weekends and support *on-call* duties required.
Routing Protocols to include OSPF & BG